Privacy Policy

Here at Something Personal, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us through www.somethingpersonal.co.uk. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.

What personal details do you collect?
We collect personally identifiable information that you voluntarily provide to us when you make a purchase on the web site, or send us a letter or e-mail. This personally identifiable information may include your name, postal address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information.
You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information to process any orders you make.

How do you use my personal details?
The personally identifiable information that you voluntarily provide to us will be used to process your orders, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information upon your request. (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).”

Do you share my personal details?
We will not disclose personally identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorised by you at the time the information is collected. We contract with third parties to provide specific products or services to you. For example, we use a credit card company to process credit card applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit card; an independent financial institution to perform additional security checks on your credit card; an outside shipping company to ship orders; and we may use outside service providers to operate certain aspects of our web site and to send e-mails. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorisation.
We do not sell, rent, exchange or disclose any of this information with any other companies or marketing schemes.

To make online shopping more convenient for you, our web site may provide access to other companies, web sites or co-branded web sites; these web sites are fully operated by the other company. If you request additional information or order products or services from one of the companies featured on our web site, that company may provide us with the information you have given to them (except in the case of credit application information, which we do not receive from such featured companies). We are not responsible for the content appearing on these companies' web sites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company's web site if you have any concerns about how information may be collected or used.

We may share personally identifiable information with the police authorities or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to combat fraud, or to enforce our terms and conditions.

You may at any time decline to receive promotional e-mail from us. Every promotional e-mail we send contains instructions and an Internet email link to opt out of future email promotions. You may also opt out of promotional e-mails by contacting us.
We reserve the right to change our data practices from time to time. If we revise our Privacy Statement, you may decline to permit us to use your personally identifiable information under the new policy by notifying us as described above.

Are my personal details secure?
We have implemented numerous safeguards to reasonably and adequately protect personally identifiable information. Our databases are protected by physical, technical, and procedural measures that restrict information access to authorised persons in accordance with this Privacy Statement and the Data Protection Act 1998. Our information systems are maintained in a private network behind a firewall to isolate them from access by other networks connected to the Internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Can I update my personal details?
It is important that our databases are accurate and up-to-date. If you become aware of any discrepancies then please contact us. If your email address is incorrect or any other information needs updating, please contact us.